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  • How do I place an order for materials?
    All orders must be placed by calling our Syracuse office at (315) 463-1170 or Clay office at (315) 288-5250. You may also place orders in person in either store location.
  • How is payment arranged?
    Payment may be made by cash, check, credit cards (Discover, VISA, MasterCard or American Express) or by opening an account. Payment by cash or check may be made to the driver at the time of delivery. Payment by credit cards must be made to the main office either in person or by phone. If you would like to open a commercial account for billing, please contact our office.
  • How do I contact you?
    The best and quickest way to contact us is by phone: Syracuse office (315) 463-1170 or Clay office (315) 288-5250. You can also visit our office in person, or contact us by E-mail, postal mail, or fax. More information is available at our Contact page on this website. Orders can only be placed by phone or in person.
  • How much material do I need?
    To calculate: Measure the length, width, and depth of the area that you plan to cover. Remember to measure the depth in feet (e.g. 4 inches = .333 feet). Multiply the length, width, and depth together. Divide that product by 27 to convert to cubic yards. Mulch should be applied to a 3 inch depth: The conversion factor from cubic yards to tons varies depending on the type of material you are using. Materials such as screened topsoil and mulch do not have a good conversion factor, since they retain water weight so well. Here are approximations of weight: topsoil - 1,500 lb, mulch-950 lb, stone products-2,000 lb, sand-2,500 lb
  • What material should I use for my project?
    Our Products page found here online will help to answer this question, but as a general rule it helps to ask yourself the following: Are you looking for a material that will drain, or one that will pack? Are you looking for something that will be moved by machine, or by "hand" or shovel? Is the material supposed to fulfill a decorative need, or will the material eventually be buried under other material? ... Also, consider the effects of the existing site (wet, dry, sandy, heavy clay content) and the weather or time of year. Some materials (select fill is one example) do not work nearly as well in wet conditions as they do in dry site conditions.
  • Can I pick up materials at your locations?
    Yes. We can load your truck or trailer with our 1 yard bucket (or larger). You may shovel smaller amounts into your own containers or vehicle for a fee.
  • What services do you offer in addition to simply dumping loads of materials?
    We offer delivery to your site for each of our products, and leave them in a pile from which you may distribute as you please.
  • Do you accept materials other than wood for recycling?
    Yes, we accept the following materials only: Concrete, Blacktop, Fill (dirt or stone) The charges for accepting these materials is based on the load size. Please call us for more information. We CANNOT accept any material containing painted wood, stained wood, pressure treated wood, metal, glass, plastic, foam, creosote, railroad ties or trash.
  • What is your delivery area?
    We deliver most of our material within Central New York. Please call us to see if we deliver to your location.
  • What should I know about having bulk materials delivered at my house?
    Some facts about our dump trucks may help you understand the constraints that we have to manage in making deliveries. Our dump trucks can stand nearly 12 feet high when their boxes are down, and when the boxes are raised they can reach nearly 25 feet tall, they are also 9+ feet wide. When loaded, our trucks could weigh up to 35 tons-they can leave ruts on lawns when asked to leave the roadway. Where our trucks go on customers' property is entirely at the discretion of the customer and driver. The customer assumes the risks involved and will have to sign a waiver for responsibility. CRI is not responsible for lawns, curbs, sidewalks, driveways, underground hazards or towing. Tractor trailer loads must have flat, level, hard ground. They can be 70 feet in length, 10 feet wide and weigh up to 100,000 lbs. Dump trailers will go 40 feet in the air. Please see the property disclaimer waiver located on our home page.
  • What is the dye made of?
    Colorants are safe for use around your yard and home, and are safe for your pets and kids to play around. The commitment to the environment means that the formulations of our colorants to be not only effective, but safe and avoids using any hazardous or threatening material in its colorants. To make colorants, the colorant company uses materials also used in products like lipsticks, cosmetics and food containers. And has always used water-based formulations (rather than solvent-based).
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